Return, Refund & Cancellation Policy

This Return, Refund and Cancellation Policy governs the terms relating to cancellation of orders, return of goods, replacement of defective products, and refund processing for transactions conducted through the digital ordering platform operated under the brand name AZTOZA, which is owned and managed by TUNELINK NETWORKS PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 and having its registered office at 22/75, Nainiappan Street, Chennai, Chennai G.P.O., Chennai, Tamil Nadu – 600001, India. For the purposes of this policy, the expressions “Company”, “Tunelink”, “we”, “our”, or “us” refer to TUNELINK NETWORKS PRIVATE LIMITED and the expressions “Platform” or “AZTOZA Platform” refer to the digital ordering interface through which registered business clients place purchase orders for electronic devices and electronic peripherals supplied by the Company. The expressions “Client”, “Buyer”, “Business Customer”, “you”, or “your” refer exclusively to registered commercial entities including distributors, resellers, dealers, corporate buyers, or other authorized business purchasers using the platform for commercial procurement.

 

All orders placed through the AZTOZA platform are treated as commercial purchase orders between business entities and not as consumer purchases. By placing an order through the platform, the client confirms that the purchase is made in the course of business for commercial use or resale purposes. Accordingly, the return and refund provisions applicable to retail consumer transactions may not apply to orders placed through the AZTOZA platform.

 

Orders submitted through the platform may be cancelled by the client only prior to confirmation and dispatch of the goods by the Company. Once the Company has processed the order and scheduled the goods for dispatch, cancellation requests may no longer be accepted except at the sole discretion of the Company. The Company reserves the right to reject cancellation requests after dispatch has been initiated or where the goods have been packed, invoiced, or transferred to a logistics service provider for delivery.

Where a cancellation request is accepted before shipment and payment has already been received, the Company may process a refund to the original payment method or adjust the payment as credit toward future orders at the Company’s discretion. The time required for such refunds to be reflected in the client’s account may vary depending on banking institutions and payment gateway processes.

 

Clients are required to inspect all goods immediately upon receipt of the shipment at the delivery location. The client must verify that the delivered goods correspond with the purchase order, invoice details, and packaging condition. Any visible transit damage, shortage, or product mismatch must be reported to the Company in writing within a reasonable time from the time of delivery, typically not exceeding twenty-four hours from receipt of the shipment. Failure to report discrepancies within the inspection period shall be deemed acceptance of the goods in satisfactory condition.

 

Return requests may be considered only in circumstances where the goods delivered are materially defective due to manufacturing faults, damaged during transit, or substantially inconsistent with the specifications stated in the confirmed order. The Company reserves the right to request supporting documentation including photographs, videos, inspection reports, or other evidence necessary to verify the reported issue before approving a return or replacement request.

 

All products returned to the Company must be in the same condition in which they were delivered, including original manufacturer packaging, protective materials, accessories, cables, manuals, and warranty documentation. For serialized electronic devices including smartphones, tablets, networking equipment, or other hardware products, the serial number, IMEI number, or hardware identification code must match the records associated with the original order. Returns involving products with altered, removed, or mismatched serial numbers may be rejected.

 

Products that have been installed, activated, modified, repaired by unauthorized parties, or damaged due to improper handling by the client after delivery may not qualify for return or replacement. The Company reserves the right to reject return requests where inspection determines that the reported issue does not arise from manufacturing defects or transit damage.

 

Where a return request is approved by the Company, the Company may arrange for collection of the goods through its logistics partners or may require the client to ship the goods to a designated warehouse or service location communicated by the Company. All returned goods must be packed securely to prevent further damage during return transit.

 

Upon receipt and inspection of returned goods, the Company may offer replacement of the defective product, repair of the product where applicable, or refund of the purchase value depending on the nature of the defect, product availability, and operational feasibility. In cases where the product is covered under manufacturer warranty, the client may be advised to contact the authorized service center of the manufacturer for warranty service or replacement in accordance with the manufacturer’s warranty terms.

 

Refunds approved by the Company shall generally be processed to the original payment method used for the transaction unless otherwise agreed between the Company and the client. In certain cases, the Company may issue credit notes or adjust the refund amount against future invoices issued to the client. Refund processing timelines may vary depending on the financial institutions or payment systems involved.

 

The Company reserves the right to reject return or refund requests where the request is made beyond the permitted reporting period, where the product condition does not meet return eligibility requirements, or where the Company reasonably suspects misuse of the return process or fraudulent activity.

 

Products specifically marked as non-returnable, clearance sale items, customized hardware configurations, activated software licenses, or items supplied under special commercial arrangements may not be eligible for return or refund except where a verified manufacturing defect is identified.

 

The Company may update or modify this Return, Refund and Cancellation Policy from time to time to reflect changes in operational procedures, regulatory requirements, or business practices. Updated versions of this policy shall be published on the AZTOZA platform and shall become effective upon publication. Continued use of the platform after such updates shall constitute acceptance of the revised policy.

 

Any disputes arising from or relating to cancellations, returns, refunds, or replacement of goods ordered through the AZTOZA platform shall be governed by the laws of India and shall fall under the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.

 

Clients seeking assistance regarding cancellations, returns, replacements, or refunds may contact TUNELINK NETWORKS PRIVATE LIMITED through the official communication channels available on the AZTOZA platform or by sending correspondence to the Company’s registered office located at 22/75, Nainiappan Street, Chennai, Chennai G.P.O., Chennai, Tamil Nadu – 600001, India.