Shipping Policy

This Delivery and Shipping Policy governs the terms relating to processing, shipment, delivery, and transfer of goods ordered through the digital ordering platform operated under the brand name AZTOZA, which is owned and managed by TUNELINK NETWORKS PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 and having its registered office at 22/75, Nainiappan Street, Chennai, Chennai G.P.O., Chennai, Tamil Nadu – 600001, India. The AZTOZA platform is intended exclusively for use by registered business customers, distributors, dealers, resellers, and other authorized commercial clients who place orders for electronic devices and electronic peripherals for business or commercial purposes. For the purpose of this policy, the expressions “Company”, “Tunelink”, “we”, “our”, or “us” refer to TUNELINK NETWORKS PRIVATE LIMITED, and the expressions “Client”, “Buyer”, or “Customer” refer exclusively to registered business entities purchasing goods through the AZTOZA platform.

 

The AZTOZA platform functions as a business ordering interface through which authorized B2B clients may place purchase orders for electronic products including but not limited to smartphones, laptops, tablets, networking devices, computer peripherals, charging accessories, storage devices, and related electronic components supplied by the Company. All orders placed through the AZTOZA platform shall be treated as commercial purchase orders and shall be subject to verification, stock availability, pricing confirmation, credit approval where applicable, and operational feasibility. The Company reserves the right to accept, modify, delay, or reject any order placed on the platform where the Company determines that the order cannot be fulfilled due to stock limitations, pricing errors, compliance requirements, or other operational constraints.

 

Upon acceptance of an order by the Company, the order shall be processed and scheduled for shipment from the Company’s warehouse, distribution facility, or authorized logistics center. Processing time for orders may vary depending on order volume, inventory availability, logistics scheduling, and other operational considerations. The Company shall make reasonable efforts to process and dispatch orders within standard operational timelines; however, any estimated shipment or delivery timelines communicated through the platform are indicative only and shall not constitute a binding delivery guarantee.

 

Shipment of goods may be carried out through third-party logistics providers, courier services, freight carriers, or other transportation partners selected by the Company. Once the goods are handed over to the designated logistics service provider for transportation, the Company shall provide shipment details or tracking information to the client where available. The client acknowledges that delivery timelines may vary depending on the geographic location of the delivery address, transportation conditions, customs or regulatory inspections where applicable, and other external logistical factors.

 

The client shall be responsible for providing accurate delivery details including the complete business address, contact information of the authorized receiving personnel, and any specific delivery instructions required for access to the delivery location. The Company shall not be responsible for delivery delays, shipment loss, or additional transportation costs arising from incorrect address information, failure to receive goods at the specified location, or inability of the logistics provider to access the delivery premises.

Risk and responsibility for the goods shall transfer to the client upon delivery of the shipment to the client’s designated delivery address or upon handover of the shipment to the client’s authorized representative or receiving personnel. Proof of delivery recorded by the logistics provider, including signature confirmation, delivery acknowledgment, electronic delivery record, or OTP verification where applicable, shall constitute conclusive evidence that the goods have been successfully delivered and accepted by the client.

 

The client is responsible for inspecting the shipment immediately upon receipt to verify the condition of the goods and confirm that the delivered items correspond with the order placed. Any visible transit damage, shortage, or discrepancy in the shipment must be reported to the Company in writing within a reasonable time from the time of delivery, typically not exceeding twenty-four hours from the time of receipt of the shipment. Failure to report such issues within the specified period may result in the shipment being deemed accepted in full and without defect.

 

The Company shall not be responsible for damages, losses, or shortages reported after the inspection window where the goods have already been accepted by the client or where the packaging has been opened, altered, or removed after delivery. In cases where a shipment is delivered in visibly damaged condition, the client may refuse delivery and must notify the Company immediately so that appropriate investigation may be conducted with the logistics partner.

 

Shipping costs, freight charges, and logistics fees may be applied to orders depending on order value, shipment size, delivery destination, contractual arrangements, or promotional terms offered by the Company. Any applicable shipping charges shall be communicated to the client prior to confirmation of the order or reflected in the invoice issued for the transaction.

 

The Company shall not be liable for delivery delays, shipment disruptions, or logistics failures caused by events beyond its reasonable control including but not limited to natural disasters, transportation disruptions, labor strikes, regulatory restrictions, customs inspections, internet outages, or other force majeure circumstances affecting logistics operations.

 

In situations where delivery attempts fail due to client unavailability, refusal to accept delivery, inaccurate address information, or restricted access to the delivery location, the shipment may be returned to the Company’s warehouse or distribution center. In such cases the Company reserves the right to cancel the order, reattempt delivery at additional cost, or charge the client for transportation and handling expenses incurred.

 

The Company reserves the right to update or modify this Delivery and Shipping Policy from time to time to reflect changes in logistics operations, business practices, regulatory requirements, or service improvements. Updated versions of the policy shall be published on the AZTOZA platform and shall become effective upon publication. Continued use of the platform for placing orders shall constitute acceptance of the revised policy.

 

Any disputes relating to shipment, delivery, logistics, or transportation of goods ordered through the AZTOZA platform shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.

 

Clients requiring assistance regarding shipment status, delivery coordination, or logistics inquiries may contact the support team of TUNELINK NETWORKS PRIVATE LIMITED through the official communication channels provided on the AZTOZA platform or by corresponding with the Company at its registered office located at 22/75, Nainiappan Street, Chennai, Chennai G.P.O., Chennai, Tamil Nadu – 600001, India.